Refund policy

What this policy covers

Checking a land record on BhuTrace is free, so there is nothing to refund. This policy covers BhuTrace Watch, our paid plan that checks the records of your plot every day and alerts you when something changes. It is paid for each plot, for one year at a time.

Full refund within 7 days

If you change your mind, write to us within 7 days of your payment and we will refund it in full, with no questions asked. Your plan stops when the refund is made.

Other times you get a refund

1. Your payment failed, but money was taken

Sometimes money is debited from your account but the payment doesn’t go through, and no plan is started. In this case, the amount is returned to you in full. Most banks and payment apps return it automatically within 5 to 7 working days. If it hasn’t come back after that, please contact us.

2. You were charged more than once

If the same plan was charged twice by mistake, we refund every extra payment in full.

3. We can’t watch your plot

If your payment was successful but we can’t start watching your plot, for example because its record isn’t available on the government website, we will first try to fix it. If we can’t, we refund your payment in full.

4. We stop the service for your plot

If we have to stop watching your plot during your plan because of a reason on our side, we refund the full months left in your plan.

Gave us the wrong plot details?

If you entered the wrong village or khasra number, tell us within 7 days of paying and we will move your plan to the right plot for free.

When we can’t give a refund

After the first 7 days, we can’t give a refund because:

• You changed your mind or no longer need the plan.
• You entered wrong or incomplete plot details and didn’t tell us in time.
• You’re not happy with what the government record says. We show records as they are and can’t change them.
• An alert was late or missed because a government website was slow or unavailable.
• A land dispute, sale or court case didn’t go the way you hoped.

You can still stop your plan at any time. It stays active until the end of the year you paid for, but the time left isn’t refunded. Remember, BhuTrace shows information, not legal advice. See our Terms of use for more.

How to ask for a refund

Write to us at bhu.trace@digivill.tech, or use our contact form and choose “Payment or refund”. Please include:

• Your name, and the WhatsApp number or email you used.
• The plot (village and khasra number) the plan is for.
• The date and amount of the payment.
• The transaction ID or UTR number from your bank or payment app.
• A screenshot of the payment, if you have one.

How long a refund takes

We reply to refund requests within 2 working days. Once a refund is approved, it is sent back to the same payment method you used, such as your UPI account, card or bank. It usually reaches you within 5 to 7 working days, depending on your bank.

Contact us

For any question about a payment or refund, write to bhu.trace@digivill.tech or use our contact form. We usually reply within one working day.

DIGIVILL TECH LLP (BhuTrace)
Registered office: 56, Rautpur, Bhojapur
Chandauli, Uttar Pradesh
India 232108
Email: bhu.trace@digivill.tech